FAQs
Quick Answers to Help You Bank with Confidence
Membership & Eligibility
How do I open an account?
Visit one of our three locations in person or find the account for you on our Accounts page.
What do I need to bring to become a member?
Per the US Patriot Act, persons opening an account are required to present valid government identification and their social security card to open an account.
Is there a minimum deposit required to open an account?
There is a minimum deposit of $5 to open a savings account and $25 to open a checking account.
Can my family members join, too?
Yes, once your account is open and active, family members related by blood or marriage are eligible to open an account.
Accounts & Services
What types of accounts does Members Choice offer?
Members Choice has a wide variety of accounts for our members to include savings, special savings, checking, money market accounts, IRA accounts and certificates of deposit.
How do I set up direct deposit?
Call or visit one of our branches to obtain direct deposit information. We can also email the information to you via secure email.
How do I transfer funds between accounts?
Members may transfer funds between their own personal account using our mobile app or online banking for free. They may also visit a branch location where an employee can transfer funds for a small fee. If transferring funds between two different accounts, permission will be granted once required documents are completed.
Can I access my account online or through a mobile app?
Yes, all members have access to home banking and/or mobile app.
What should I do if I lose my debit card or suspect fraud?
Members may call any branch location to report a lost/stolen debit card or report fraud during business hours. If after hours, you can call 254-776-7070 and select option 6. You may also block your card by logging into mobile/home banking until you are able to reach a credit union representative.
Loans
What types of loans do you offer?
We offer auto loans, personal loans, boat loans, RV loans, motorcycle loans, mortgage loans, home equity loans, and so much more!
How do I apply for a loan?
Visit one of our three locations in person or apply by clicking here.
Can I get pre-approved before visiting a dealership or realtor?
See us first to have your loan pre-approved and you won’t have to negotiate or discuss financing with the dealer. This way you can take advantage of any special offers and rebates they might be offering and know you already have your loan approved. Being pre-approved also helps you determine exactly how much vehicle, or real estate, you can afford so you can negotiate your best deal and shop within your budget.
What are the benefits of refinancing with Members Choice?
Allow us to refinance your car loan to potentially secure a lower interest rate, possibly lower your monthly payments, or shorten the loan term, ultimately saving money over the life of the loan.
How long does the loan approval process take?
The loan approval process will depend on the type of loan you are requesting, if all the necessary documents are readily available and the traffic flow of the office that day. Generally, a response is given on the same day if not within 24 hours.
Fees, Rates & Policies
Where can I find current rates for loans and savings accounts?
Go to our Rates webpage for the most current rates on shares and loans or stop at any branch location and visit with a Personal Financial Officer who will gladly help you.
Are there any monthly maintenance fees?
Depending on the type of account you select, yes, there may be monthly fees.
Is my money insured at Members Choice?
Yes, the National Share Insurance Fund established by Congress insures individual accounts at federally insured credit union up to $250,000, and a member’s interest in all joint accounts combined is insured up to $250,000. The Share Insurance Fund also separately protects IRA and KEOGH retirement accounts up to $250,000. The fund is administered by the NCUA and is backed by the full faith and credit of the United States.
How can I avoid overdraft fees?
To avoid overdraft fees, use online banking or the mobile app to regularly monitor your account and avoid making purchases that might put you over your limit. Set up e-alerts to receive notifications when your balance drops below a certain amount. Maintain a small cushion in your account so that you don’t go into the negative even if you have an unexpected expense.